At Laura Scott®, we respect the privacy of our users and recognize the importance of protecting personal information collected through our site thelaurascott.com (the “Site”). This Privacy Policy describes how we collect, use, and disclose personal information, along with the choices available to you regarding such information.
Information We Collect
We collect personal information from you in several ways on our Site, including when you place orders, contact customer service, interact on community forums, participate in surveys and marketing initiatives, sign up for our email newsletter, refer friends, or otherwise communicate with us.
The types of personal information we may collect include:
- Contact information such as name, email address, phone number, and mailing address.
- Account information such as username, password, and order history.
- Payment information such as payment card details and billing address.
- Communications such as chat logs, survey responses, and interactions with our customer service team.
- User-generated content such as product reviews, forum posts, photos, and other submissions.
- Marketing preferences such as opt-ins and opt-outs, interests, and preferences.
- Demographic information such as age, gender, location, and preferences.
- Social media information if you interact with our brand via third-party social media platforms.
- Other information provided by you that could directly or indirectly identify you.
How We Use Information
We use your personal information in the following ways:
- Provide, maintain, and improve the Site and our products and services.
- Process, fulfill and follow up on orders, payments, returns, exchanges, and product issues.
- Communicate with you about your account, orders, promotions, products, and services.
- Personalize your experience by presenting content and offers tailored to you.
- Provide customer service, respond to and communicate with users, and enforce terms of service.
- Administer contests, sweepstakes, promotions, and surveys.
- Investigate and prevent illegal activities, violations of terms of service, and threats to the Site.
- Conduct research and analysis to maintain, protect, develop, and improve our services.
- Ensure compliance with legal obligations and requirements.
- Protect against harm and the rights, property or safety of Laura Scott®, users, or the public.
- Comply with audits and legal processes and requests for information by government entities.
- Link or combine information with additional information collected from other sources.
- Otherwise with your consent.
Sharing of Information
We will not share your personal information except in the following limited circumstances:
- With service providers: We may share your personal information with third party companies and individuals we hire to provide services on our behalf, such as website hosting, order fulfillment, payment processing, marketing, analytics, customer service, and fraud prevention. These service providers are only provided the information required to perform these tasks and are bound by strict confidentiality agreements limiting use of personal information.
- Business transfers: If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
- In response to legal process: We may disclose your personal information if required to do so to comply with the law or a court order, subpoena, proceedings, or other legal process.
- To enforce policies: To enforce our Terms of Service, or other policies, including investigation of potential violations.
- To protect rights and safety: To protect the rights, property or personal safety of Laura Scott®, users or the public from harm or illegal activities.
- With your consent: We may share information about you if you give us specific consent to do so.
- Aggregate and de-identified information: We may share aggregate, anonymous or de-identified information with third parties that does not directly identify you.
Third Party Partners
We may provide links to third party websites or services like social media networks that have their own privacy policies over which Laura Scott® has no control. We encourage you to carefully review the privacy policies of any third party sites you visit or interact with.
Security of Your Personal Information
We use appropriate technical and organizational security measures to protect your personal information. Unfortunately, no data transmission or storage can be guaranteed to be 100% secure. We aim to protect the personal information submitted to us, but cannot guarantee or warrant the security of any information you transmit.
Your Rights
At Laura Scott®, we believe you should have choices about how your personal information is collected, used and shared. You have the following rights over your personal information:
- Access: You can request access to the personal information we hold about you with some exceptions defined by law. You can also access and edit much of this information directly via your account.
- Portability: You can ask for a copy of your personal information in a machine-readable format. You can also request that we transmit this information to another service where technically feasible.
- Erasure: You can request that we erase some or all of your personal information from our systems. Fulfillment of some requests for erasure may prevent you from using some of our services.
- Restriction of processing: You can ask that we restrict further processing of your personal information where feasible, such as limiting use of data, holding data in escrow, or closing your account.
- Objection: You can object to the processing of your personal information under certain conditions prescribed by law.
- Withdraw consent: If we are processing your personal information based on consent, you can withdraw your consent at any time.
To make a request regarding your personal information please submit a help desk request on our Site explaining your request in detail. We will consider and respond promptly to all requests in accordance with applicable law. Please note, some personal information may be exempt from access, portability and erasure requests in some cases, such as if we need to keep processing your personal information lawfully, to establish and defend legal claims, or for other reasons prescribed under law. We will provide an explanation if we cannot comply with a request.
Retention of Personal Information
We will store your personal information securely as long as necessary to serve the purposes for which it was collected, as described in this policy, and thereafter for as long as we determine necessary to comply with our legal obligations, resolve disputes, enforce agreements, and as technical limitations permit. If you close your account, we may take steps to mask personal information and other data, but will keep information needed for these purposes and as required by applicable law.
Cookies and Tracking Technologies
We use cookies and similar technologies on our Site. These help us deliver, analyze and improve the Site, products, services and relevant marketing. These allow us to track browsing behavior and preferences, determine frequency of accessing, identify new and repeat visitors, store information entered on forms, track responses to marketing initiatives, optimize promotions, showcase customized content and tailored offers, and otherwise provide you with a more relevant browsing experience.
You can control the use of cookies at your browser or device level, but opting out of cookies may impact your experience on our Site.
We may also permit third party services to track browsing data via cookies or other tracking technologies. For example, we use Google Analytics and social media pixels to compile aggregated statistics about Site usage and to assist with marketing and promotions. You can opt-out of Google Analytics tracking as described below.
Third Party Privacy Practices
This Privacy Policy addresses only our use and handling of your personal information. Third party products integrated or made available through our services may have their own privacy policies or no policy at all. We encourage you to routinely review third party privacy policies to understand how they handle your personal information.
Children’s Privacy
Our Site is not directed at nor intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information we will promptly delete this information from our systems.
International Data Transfers
We are headquartered in the United States and have service partners worldwide. If you choose to provide us with information, we may transfer that information to our affiliates and subsidiaries or to service providers, partners and other third parties located throughout the world for the purposes outlined in this policy. In some cases we may be required to disclose personal information in response to lawful requests by public authorities, for national security or law enforcement requirements. We strive to comply with data protection and privacy requirements in all jurisdictions, but cannot always guarantee compliance by foreign entities.
Changes to This Privacy Policy
We may occasionally make changes to this Privacy Policy to reflect new services, privacy practices, or privacy laws. We will post any revised Privacy Policy and update the “Last Updated” date at the top of this policy. Any changes will become effective when posted unless indicated otherwise. We encourage you to periodically review this Privacy Policy for the latest on our privacy practices.
How to Contact Us
If you have any questions about this Privacy Policy, please submit a help desk request on our Site under the “Contact Us” section.
You can also contact us by mail at:
Laura Scott®
123 Fashion Lane
Los Angeles, CA 90001